The Soline Warranty
All Soline products come with a hassle-free warranty.* This includes the repair or replacement and ongoing support of your product.
*Subject to terms and conditions
What's Covered
If a Soline device is used in the way it's intended and it breaks down within the warranty period, it's our responsibility to repair or replace it.
Parts
Includes select parts for the same length of time as your warranty.
Repair
If something goes wrong, we'll arrange details to schedule a repair.
Replacement
All our repairs use genuine Soline parts, if we cant repair your product we will replace it for you.
What's not covered
There are, however, some circumstances in which a Soline limited warranty doesn't cover the repair or replacement of a product. These aren't hidden in the small print.
- Purchases of products from unauthorized dealers or seller
- Normal wear and tear, including parts that might wear out over time (e.g. fuse, chair, zippers etc.).
- Accidental damage
- Damage as a result of use not in accordance with the Soline Operating Manual. Damage caused by not carrying out the recommended maintenance.
- Damage from external sources such as transit, weather, electrical outages or power surges.
- Failures caused by circumstances outside of Soline's control.
- Faults caused by:
- Negligent use, misuse, neglect or careless operation of the machine;
- Use of the Soline product which is not in accordance with the Soline User Manual;
- Use of a Soline product for anything other than normal domestic household purposes in the country in which it was purchased.
- Use of parts not assembled or installed in accordance with the instructions of Soline.
- Use of parts and accessories which are not Soline Genuine Components.
- A full range of genuine Soline spares and accessories for all Soline products are available.
- Faulty assembly or installation (except where carried out by Soline).
- Repairs or alterations carried out by parties other than Soline or its authorized agents.
The terms and conditions of a Soline limited warranty are as follows:
- The Warranty Period for Physical Goods purchased from Soline is 24 months from date of purchase
- The warranty becomes effective at the date of purchase. Please retain your proof of purchase. If you do not have your proof of purchase, your warranty will start 90 days after the date of manufacture, according to Soline's records.
- The repair or replacement of your machine under warranty will not extend the period of the warranty; however, your warranty will be extended for any time your device is being repaired or retained for work being performed under the warranty.
- Soline will repair, replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.
- Soline Products are warranted against defects in manufacturing and workmanship under individual consumer use, as per our 24-month Warranty.
- Soline reserves the right to take any action to protect itself against all forms of suspicious claims, including, without limitation, requiring further verification of identity and details of claimant and qualifying purchases as well as debarment of claim.
Contact Us
Live Chat
The live chat button will appear on the bottom right corner of your screen as soon as a Soline Expert becomes available.
To help us address your inquiry as quickly as possible, please include the following in your email:
- Your name
- Order ID Number
- Product model